FAQ - FormFlow Docs
Deploy complex forms instantly. Find answers to common questions about usage, billing, and technical setup.
General Usage
Everything you need to know about building, publishing, and managing forms in FormFlow.
How many form submissions can I process on the Starter plan?
The Starter plan includes up to 500 submissions per month. Once you hit 450, you’ll receive an email alert from our system. Overages are billed at $0.10 per submission, and you can upgrade to the Growth plan anytime to unlock 5,000 monthly submissions.
Can I import forms from Typeform or Google Forms?
Yes. Use the Import Wizard under Settings > Data Migration. We support direct JSON imports from Typeform and CSV/Google Sheets exports. Field mapping auto-detects 92% of standard inputs, and you can manually adjust logic jumps before publishing.
Is there a limit to conditional logic branches?
FormFlow supports up to 15 nested conditional branches per form on all paid tiers. The Enterprise tier removes this limit entirely. You can test branch paths using the Preview Sandbox before going live.
Billing & Plans
Transparent pricing, flexible upgrades, and straightforward refund policies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and wire transfers for annual Enterprise contracts. Invoices for team plans are automatically generated on the 1st of each billing cycle and sent to your designated finance email.
Can I get a refund if I cancel mid-cycle?
Monthly plans cancel immediately with no further charges. Annual plans are eligible for a prorated refund within the first 30 days. After that, access continues until the renewal date. Contact billing@formflow.io for custom arrangements.
How does team seat billing work?
Each active editor or viewer counts as one seat. You pay $12/month per seat on the Growth plan. Adding or removing seats adjusts your next invoice automatically. Trial users don’t count toward your seat limit.
Technical & Troubleshooting
Integration guides, API limits, and common error resolutions.
Why am I seeing a 429 Too Many Requests error on the API?
FormFlow enforces a rate limit of 100 requests per minute per API key. If you exceed this, you’ll receive a 429 response. Implement exponential backoff in your client code, or request a limit increase by opening a ticket in the Developer Portal.
How do I embed a form without the scrollbar?
Add `?scroll=false&theme=compact` to your embed URL. This strips the native iframe scrollbar and applies our responsive height calculation. For React/Vue integration, use the `@formflow/embed-sdk` package and set `autoResize: true`.
Can I host forms on my own domain?
Yes. Use our CNAME routing feature under Domains > Custom Routing. Point your subdomain (e.g., forms.yourcompany.com) to `edge.formflow.io`. SSL certificates are auto-provisioned via Let’s Encrypt within 5 minutes.
Still have questions? Our engineering and success teams typically respond within 2 hours during business days.